6-star rating is the highest among all participating organisations
Dubai Customs recently won the innovation platinum award, with a 6-star rating from EFQM Global Excellence Award scoring 700 points, the highest among all participating organisations.
With this exceptional achievement Dubai Customs has become the first organisation in the world to win this reputable global award based on the new rating system in 2019.
Ahmed Mahboob Musabih, Director General, Dubai Customs, received the award in the ceremony held for this occasion in Finland.
“Winning the EFQM award is an international recognition of our leading achievements and the advanced level we reached in customs innovation” Musabih commented.
The objective of the EFQM Excellence Award Program is to recognize Role Model organisations worldwide, whether private, public or non-profit. The EFQM Excellence Award Programme is supported by one of the most challenging assessment processes.
To assess organisations and identify role model practices, an international team of 5 to 7 experienced, specifically trained managers spend one week on site and an average of 500 hours in total per applicant. They review the management system and interview individuals as well as groups to analyze how effective the organisation is against the EFQM Excellence Model.
“As a role model organisation, we invested in innovation in order to develop and upgrade customs procedures in order to introduce the best services and trade facilities,” remarked Musabih.
Recently Dubai Customs introduced the Virtual Corridor initiative, which helped streamline movement of goods between ports and entry points of Dubai. This resulted in a reduced cost and more streamlined customs procedures.
In 2018, 324,435 customs transactions were done through the Virtual Corridor. Another project developed by Dubai Customs is the Creek Vessel Berth Management system that manages the operations and movement of vessels that go to 50 ports in nine partner countries.
