Cause championed by new ‘Wellness Ambassadors’
Etihad Airways has launched ‘Etihad Wellness’, an expanded and more comprehensive health and hygiene programme and customer guide. This builds on the stringent measures already put in place by the airline to deal with Covid-19.
The protocols will be championed by the introduction of specially trained Wellness Ambassadors, a first in the industry, who will provide essential travel health information and care so guests can fly with greater peace of mind.
Etihad Wellness initiatives will be communicated through an easy-to-use online guide highlighting the high standards of cleanliness, health and hygiene being applied at every stage of the customer journey.
This includes culinary hygiene at the airline’s catering facilities and food testing laboratory, aircraft cabin deep-cleaning, check-in, health screening, boarding, in-flight experience and product, crew interaction, arrival, and ground transportation.
“For us it is not simply about dealing with a new normal; this level of genuine and innovative customer care has always been part of Etihad’s DNA since our inception,” indicated Tony Douglas, Group CEO, Etihad Aviation Group.
Etihad continues to follow UAE and international government, regulatory and health authority directives, and is playing its part in helping to limit the spread of the pandemic.
