New app to digitalize customer service and eliminate human intervention
ServeU, a subsidiary of Union Properties and a leading facilities management service provider in the UAE, recently announced plans to launch a first-of-its-kind fully automated mobile application to eliminate human intervention and digitalize customer service.
In a press statement, the company said that the move comes as part of the company’s efforts to use latest technologies for better service delivery, by optimizing internal processes, redefining customer touch-points, and upgrading the interaction platforms, through the introduction of WhatsApp business and social media direct messaging services.
The application is currently in its final phase of development and is due to be completed in Q1-2021, as part of which ServeU is building a front-end module in the form of an iOS and Android Application for customers.
“This state-of-the-art application will not only meet customers’ expectation, but it also sets a new trend in the industry that will revolutionize the way our customers interact with us,” commented Gary Reader, General Manager, ServeU.
The application will mainly focus on three business processes-booking an inspection, buying an annual maintenance contract (AMC), and ordering a product from the store. All inputs will happen at the customer’s end in just a few clicks and the customer will be notified about the progress of tasks.
The application comes with the latest set of features such as contactless payment, real-time resource tracking, live chat with helpdesk and much more to offer a seamless experience to customers.
