AUH trialling new Artificial Intelligence (AI) powered system to deliver a seamless passenger experience
Abu Dhabi International Airport (AUH) is trialling a new enhanced ‘Smart Travel’ system, developed by Abu Dhabi Airports in partnership with ConvergentAI and powered by Artificial Intelligence (AI), to shorten queues and streamline processes throughout the airport to deliver a smoother and more seamless passenger experience.
The new system employs big data, AI, and the rigorous modelling and assessment of passenger traffic to optimise a variety of processes across Abu Dhabi International Airport from check-in and immigration counter staffing to passenger arrival and departure times.
As a part of the ongoing trial, select passengers travelling with Etihad Airways will be informed of the optimal time for them to arrive at Abu Dhabi International Airport.
By staggering passenger arrivals, the new system will mitigate crowding, facilitate social distancing, and shorten queues. Overtime, as the AI-powered system continues to operate, it will become smarter and further streamline passenger journeys through the airport.
“The enhancement of Abu Dhabi International Airport’s Smart Travel system is a significant step in our journey of continuous improvement and innovation as we shape the future airport experience,” remarked Shareef Al Hashmi, CEO, Abu Dhabi Airports.
“We are working with our airline partners and ConvergentAI to precisely model our passengers’ journeys and improve them at every step,” commented John Barton, Chief Information Officer.
Through using AI to monitor real-time imagery of aircraft, special programmes are being developed to guide on-ground teams to complete certain actions, such as the unloading of luggage or the refuelling of an aircraft at optimal times.
