Technological sophistication catapults Group in the frontlines of the GSSA business
During the past two years, the Paris, France-headquartered ECS Group has been investing heavily in upgrading and empowering its digital transformation to support its vast client portfolio with customized optimum solutions.
The leading GSSA (general sales & service agency) is ably supported by a professional team that is fully dedicated to offering cutting-edge technological support to all of the group’s 138 airline clients, the company said in a recent press communiqué.
Since the beginning of this year, the Group has transported no less than 850,000 tonnes of cargo. The airlines that the group represents have been able to rely on the support of its global teams, bolstered by its ability to adapt and to anticipate developments.
Future ready
“The future is here our employees and our clients have been very suddenly thrust into a crisis that has turned our industry and our everyday practices upside down, but it has also allowed us to roll out all of our digital solutions. It’s clear that we were ready. Today, more than ever, we are determined to continue along this path,” affirmed Adrien Thominet, CEO, ECS Group.
ECS Group is now able to offer all of its clients the services of its Cargo Revenue Optimization department – a department dedicated to managing performance and maximizing revenue through commercial planning, pricing, analysis, real-time reporting and decision-making support systems.
This technological progress is the result of projects developed by the leading GSA’s Cargo Digital Factory, a laboratory that has enabled the creation of high added-value tools: Apollo business intelligence and reporting system; Pathfinder tracking system; and more recently Quantum, the in-house ad-hoc pricing support system, the press statement continued.
Discovery Platform
This Discovery Platform is fully dedicated to training and offers online modules on 15 different topics. Some of these courses are completely modular to ensure they fully meet the day-to-day needs of employees. The group has also put in place a ‘Change Ambassador’ programme to coordinate the implementation of this transformation across all countries, the press note added.
“All of this implies that the ECS Group is perfectly ready and able for the future. The digital strategy in place within the group perfectly complements our teams’ business competencies, and as such, it is a significant asset for our customers,” asserted Cedric Millet, Chief Strategy & Digital Officer, ECS Group.
ECS is also taking things further by setting-up partnerships when they can optimize ECS Group’ processes or those of its clients. The leading GSSA is currently implementing partnerships with the main e-booking platforms to digitize the booking process and generate additional revenues for its customers.
Globally, the ECS Group has over 1200 employees in 155 offices across 50 countries.
