Carrier has developed Cargy, a WhatsApp Chatbot to enable cargo tracking
Turkish Cargo was awarded the ‘Innovative International Cargo Airline of the Year’ Award at the ‘International Award for Excellence in Air Cargo’ ceremony, held in Mumbai, India, by Stat Trade Times magazine.
Turkish Cargo has been also awarded as the most highly acclaimed air cargo brand in the “Innovative Logistics Solutions in Air Cargo” category, with SMARTIST facility.
The STAT Times International Awards for Excellence in Air Cargo held annually are determined through a two-stage online voting process involving STAT Trade Times magazine readers, industry stakeholders, and experts.
“Turkish Cargo regards investments in infrastructure and technology as a holistic development cycle spreading to all processes from our human resources policies to our sales channels. Thus, our teamwork and business culture progress in harmony with the digital transformation processes,” commented Ali Turk, Chief Cargo Officer, Turkish Airlines.
SMARTIST
At SMARTIST, one of the state-of-the-art cargo facilities in the world, cargo is stored and transferred by a computer-controlled Automated Storage and Retrieval System (ASRS). Besides, ULD storage processes are automated using the ULD Storage System. Work.
Turkish Cargo has also developed Cargy, a WhatsApp Chatbot, to enable cargo tracking and schedule inquiries. Delivering an uninterrupted and fat customer contact, Cargy enables readily cargo tracking and O&D-based schedule inquiries without any time constraint.
Thanks to such smart logistics systems, not only the operational processes are expedited, but also any unfavorable circumstance that might arise is minimized and the workforce can be assigned to value-added tasks.
