This innovative solution will enable Etihad Cargo to streamline operations
Etihad Cargo has significantly enhanced its charter service capabilities through a new partnership with Awery Aviation Software.
This collaboration marks a pivotal step in Etihad Cargo’s efforts to meet the growing demand for charter services, spurred by the global surge in e-commerce, which has seen the carrier receive a 35 per cent increase in charter requests.
As part of this strategic initiative, Etihad Cargo has implemented a customised version of Awery’s Enterprise Resource Planning (ERP) system to manage its Cargo Chartering Programme. This innovative solution will enable Etihad to streamline operations, improve response times, and deliver superior customer service.
Awery, celebrating its 15th anniversary, is a leader in aviation software and provides comprehensive and robust services to airlines worldwide. Etihad Cargo and Awery have collaborated to tailor the solution to meet the carrier’s unique requirements and seamlessly integrate the ERP system with Etihad Cargo’s current processes.
The Awery ERP system will allow Etihad Cargo to classify and prioritise charter queries, improve analytics and data storage for performance evaluation, and enhance pricing capabilities by providing access to historical data for better decision-making.
“This strategic move is poised to set a new standard in cargo charter services, emphasising Etihad Cargo’s position as a forward-thinking and customer-centric organisation,” Stanislas Brun, Vice President Cargo, Etihad Cargo.
“As we celebrate our 15th anniversary, this partnership stands as a testament to our commitment to excellence and our ability to deliver personalised solutions to our clients,” remarked Vitaly Smilianets, CEO, Awery Aviation Software.
