Hana has been with Serco for more than five years
Serco has promoted its Chief People and Culture Officer Hana Abu Kharmeh to Chief Operations Officer (COO) – a new role for the Middle East region.
Effective immediately, the new role will see Hana bring together her leadership skills having previously led Serco’s people department for the past five years, where she was instrumental in positioning Serco as an employer of choice for nationals, developing local talent and fostering a culture of employee growth and wellbeing.
Reporting into Phil Malem, Serco Middle East’s CEO, Hana will continue to sit on Serco’s executive leadership team, where over 50% of the positions are held by women. Additionally, 42% of critical management roles are also held by female employees. In 2023 19% of promotions and new roles went to women, a clear trajectory towards an equitable workplace.
Promotion
Hana originally joined Serco’s Middle East business in 2019, as a regional human resources business partner, before being promoted to regional human resources director a year later.
“Her proven leadership skills are true assets to the business, and in her new role I’m looking forward to Hana further embedding her innovative mindset and strive for continuous improvement into our culture,” stressed Melem.
“Technology and innovation is at the heart of what we do – bringing together the right people, the right technology and the right partners to create innovative solutions that make positive impact and address some of the most urgent and complex challenges facing the modern world,” said Hana on her appointment.
