New bus procurement decision in line with ‘Fly better’ brand promise
To provide passengers with more comfortable transfers when they arrive, depart or transit at Dubai international Airport, Emirates has ushered in a fleet of new high tech buses for its airside passenger operations.
These new dedicated buses will ferry Emirates’ passengers between the terminals and its aircraft at remote stands. Ten of these new buses are already in service. 30 more will be delivered by January 2019, with the entire fleet to comprise 128 buses by 2020.
“Emirates has taken the decision to invest in our own customised buses to transport customers airside at our Dubai airport hub. Together with our latest transport management system, these new buses will provide our customers with a more comfortable ride and smoother connections,” commented Adel Al Redha, Emirates’ Executive Vice President and Chief Operations Officer.
Emirates is the first airline in the world to introduce airside buses that have equal standing and seating capacity. The new fleet of buses will also have convenient ramp access and fold-up seats to make travel more comfortable for customers who use wheelchairs or are travelling with baby strollers.
Other customised features include: ambient lighting, an intercom facility to contact the driver, microphones for announcements, and flight information systems inside the buses which display the latest information to customers.
In addition, the bus fleet will be managed from a control room by Emirates’ airport services team together with its ground handling partner, dnata. This improves deployment efficacy and ultimately enhances the customer experience with reduced waiting times and more efficient routings.
