Partnership aims to empower employees of all levels and optimise operations
Etihad Airways recently announced a strategic partnership with Microsoft to launch the first ever in-house AI Academy (Artificial Intelligence) in the region, which will revolutionise the way the airline serves its customers by up-skilling its workforce, optimising operations and creating alternate revenue streams.
As part of the AI Academy, all Etihad employees will be given access to an online training programme, and instructor led classes, to drive companywide AI literacy, empowering every employee to deliver more value to the company and its customers. Microsoft specialists will also conduct a series of AI business workshops and hands-on technical lab sessions to help identify business challenges that can be optimised with AI.
Etihad is currently embarking on a digital transformation journey in order to enhance the capacity and quality of its services to the almost 20 million passengers it carries each year.
“By upskilling them to use technology powered by AI, we are future-proofing our organisation. We believe that human interaction augmented by technology delivers an enhanced experience for our guests which will give us a competitive edge,” said Tony Douglas, Chief Executive Officer, Etihad Aviation Group.
Etihad has also adopted Office 365 as part of its strategy to become a more efficient organisation. The group’s senior leadership has also spearheaded initiatives for the automation of numerous business processes, to enhance day-to-day operations.
The airline plans to provide structured, flexible education programmes for its employees that will allow them to use AI and other smart technologies to ‘supercharge’ their productivity and innovation. The training seminars will be carefully designed around the roles of their attendees, for maximum impact.
“It is encouraging to see Etihad and its leadership set an example by investing in their people, and in embracing what we refer to at Microsoft as tech intensity,” said Ihsan Anabtawi, Chief Operating and Marketing Officer, Microsoft Gulf.
