Partners with FAMCO to raise customer service to higher standards
Al Futtaim Auto & Machinery Co. (FAMCO) has announced the launch of the Middle East’s first Uptime Centre supported by Volvo as it looks to raise the level of customer service.
Customers operating Volvo Trucks and Volvo Construction Equipment will benefit from upgraded standards of support courtesy of the region’s first Uptime Centre by FAMCO UAE supported by Volvo, based at the Famco workshop facility in Dubai Investment Park.
The technical bays supporting the Uptime Centre are proficient in all required categories related to the pre-planning needed to ensure efficient servicing and that unplanned repairs are dealt with in an efficient manner. This service includes the consistent use of proven fleet management systems, in addition to designated uptime bays, updated workflows, genuine Volvo parts and specialised technicians.
For truck owners, the Dynafleet fleet management system provides constant updates on a vehicle’s performance, making it possible to pinpoint critical data and take prompt action to reduced costs, improve vehicle utilization and allow for the quick re-deployment of assets.
At the same time, the CareTrack advanced telematics service, available to equipment operators, allows machine problems to be caught before they occur, while also improving technical response time and downtime resolution speed.
“This new facility will allow us to better support our partners, providing further reassurance that when they choose a Volvo truck or machine, they are actively prioritising increased uptime and maximising profit, whilst reducing downtime and any negative impact on their investments,” affirmed Vladimir Knezevic, Managing Director, FAMCO UAE.
“With the launch of its new Uptime Centre supported by Volvo, Famco is setting new standards for the truck industry in the Middle East,” asserted Frank O’Connor, Middle East Market Director, Volvo Trucks.
