Customer Happiness centres will become easier to find on social media
Emirates Post is testing a brand-new offering designed to ensure they are discoverable on today’s mobile digital mapping platforms, apps, search engines and in-vehicle navigation systems across any device.
As part of its commitment to investing in digital solutions; Emirates Post has embraced a digital location intelligence and management technology platform that enables Emirates Post business listings to be visible on key platforms.
This includes up-to-date contact information, exact location, and other important information that ensures the business will be accurately found on online and offline digital platforms such as Google Maps, Google Search, OK Google, Apple Maps, Siri, Here Maps, Facebook, TomTom Maps, WhatsApp, WeChat, Foursquare, 2GIS, THTC Maps, Instagram, Telegram, Factual, what3words, Careem, and Uber, among others.
“In January 2020, according to our GMB Insights data, our 101 Emirates Post Office branches were viewed on Google Maps over 9 million times alone. In addition, we had over 20,000 phone calls to the branches and more than 140,000 clicks to navigate to our various Post Office branches in that same month,” remarked Peter Somers, CEO, Emirates Post.
Emirates Post digital location management program is supported by a dedicated team of digital location specialists who monitor and ensure the accuracy of all the Emirates Post locations year-round.
