ECS Group will provide cargo services in Asian, European and North American markets
Consistent with the recent implementation of the new global sales distribution structure across its network, Etihad Cargo, the cargo and logistics arm of the Etihad Aviation Group, has selected ECS Group, one of the world’s largest General Sales & Support services group, to deliver a significant scope of its new regional sales operating model across multiple-territories.
Etihad Cargo has entered into Cargo Service Provider (CSP) agreements with ECS Group’s subsidiary company Globe Air to provide customer service, reservations, post-flight support, operations support, accounting and billing support services in the United States, United Kingdom, Germany, Netherlands, Singapore, Indonesia and Malaysia.
Furthermore, through ECS Group’s subsidiary companies Globe Air, UniversalGSA and ExpAir, the parties entered into CSP agreements that also cover sales services in Canada, Belgium, Switzerland, Austria, the Czech Republic, Slovakia and the Nordics, as well as Los Angeles and the offline Etihad stations in the United States.
“ECS Group’s ability to deliver cost-effective sales operations through bundling multiple jurisdictions and maximising economies of scale was a key factor in their award,” affirmed Abdulla Shadid, Managing Director Cargo & Logistics Services, Etihad Aviation Group.
Etihad’s renewed regional distribution strategy is designed for the carrier to lead its own sales and commercial activities in select global cargo gateways, with key leadership appointments made across North America, Europe, Middle East, Africa and Asia.
“We share Etihad Cargo’s vision of putting digital at the heart of efforts to expand air freight, and this shared vision is an essential aspect of our partnership,” stated Adrien Thominet, Chief Executive Officer, ECS Group.
