Al Masaood Automobiles, the authorised distributor of Nissan in Abu Dhabi, Al Ain, and the Western Region, has launched its newly fully enhanced showroom and service centre in Mussafah, Abu Dhabi.
The flagship facility sets a benchmark for customer service excellence, featuring the largest Nissan Service Centre in the world, and an interactive, digital-first showroom certified as a Nissan Retail Concept (NRC) NEXT facility.
Makoto Uchida, President and Chief Executive Officer of Nissan Motor Corporation officially inaugurated the revamped Mussafah Showroom and Service Centre, alongside HE Masaood Ahmed Al Masaood, Chairman, Al Masaood Group.
Also present were Thierry Sabbagh, Divisional Vice President, President Middle East, KSA, CIS – Nissan, INFINITI; Irfan Tansel, Chief Executive Officer, Al Masaood Automobiles; and senior management executives from Nissan’s global and regional offices and Al Masaood.
Quality experiences
“At Al Masaood Automobiles, our commitment to delivering quality experiences drives us to continuously enhance our services, extend our customer touch points, and optimize our facilities,” commented Irfan Tansel, CEO, Al Masaood Automobiles.
A standout feature in the 17,000sqm premises is a unique aftersales experience called ‘Nissan Service Drive’, which is implemented for the first time in a Nissan facility in the UAE and designed to deliver a personalised proactive aftersales journey to customers.
The service facility also offers 120 workshop bays, optimised for efficient and effective high-volume vehicle handling while ensuring maximum customer comfort, and an upgraded Spare Parts department with expanded storage areas for genuine spare parts
“With the opening of the largest Nissan service centre in the world, we are setting a new benchmark for innovation and service excellence in the region, ensuring we continue to meet the evolving needs of our customers,” remarked Thierry Sabbagh.
