Partnership will integrate modern airline retailing systems with airport touchpoints
SITA is partnering with Accelya to deliver new digital retailing solutions for passengers, removing the reliance on dated, legacy systems.
This strategic partnership with Accelya, a leading global software provider to the airline industry, will allow airlines to migrate to modern airline retailing for passengers, including a contactless airport solution based on biometric recognition, which will also drive operational efficiency and reduce costs.
Through this partnership, Accelya’s FLX ONE Delivery—part of their new FLX ONE platform, a comprehensive Offer, Order, Settle Deliver (OOSD) solution—will be integrated with SITA’s advanced Flex APIs.
Streamlining operations
This will enable airlines to streamline their airport operations, reduce dependency on traditional Departure Control Systems (DCS), and create a more personalized, seamless passenger experience all while reducing costs.
In a major development that supports the International Air Transport Association’s (IATA) Offer, Order, Settle Deliver (OOSD) initiative to advance customer centricity with a seamless digital experience, the partnership will focus on integrating Accelya’s commercial systems with SITA’s passenger touchpoints for airport and off-airport passenger processing.
“We are empowering airlines to deliver a more personalized and seamless travel experience to passengers, setting new standards in how they serve customers and manage their operations,” observed Nathalie Altwegg, Senior Vice President of Airports, SITA.
Driving efficiencies
Legacy systems such as Passenger Service Systems (PSS) and DCS have long been the backbone of airline operations but are increasingly seen as barriers to innovation due to their complexity and lack of flexibility, as the industry seeks to drive operational efficiencies, enhance passenger personalization and improve security protocols.
“This partnership demonstrates the open nature of the Accelya platform and enables us to bring our comprehensive, yet modular, FLX ONE OOSD solution to airlines, empowering them to control their own journey to modern retailing,” noted Sam Gilliland, Chief Executive Officer, Accelya.
