Partnership to deliver next-gen broadband solutions for communication service providers
Tech Mahindra has announced a partnership with ServiceNow to deliver next-generation broadband solutions tailored for Communication Service Providers (CSPs).
The partnership offers a comprehensive vertical solutions stack that covers every aspect of a broadband CSP’s journey, including planning and building networks, managing operations, enhancing customer experience, and monetizing services.
The partnership leverages Tech Mahindra’s netOps.now platform, a pre-integrated end-to-end solution built on ServiceNow® Technology, Media and Telecommunications (TMT) product suites, to unify customer care, operations, order management, and partner ecosystems for CSPs.
Additionally, the solution provides AI-driven analytics, Network-as-a-Service (NaaS), Cloud-native Open-Source Software (OSS) systems and intelligent automation to streamline operations and capitalize on the fast-growing “Everything-as-a-Service” opportunity.
Broadband operations platform
“With an industry-leading zero-touch broadband operations platform, we will enable customers to seamlessly address connectivity challenges across rural, suburban, and urban markets,” affirmed Atul Soneja, Chief Operating Officer, Tech Mahindra.
“Tech Mahindra’s solutions with ServiceNow will help our customers provide the seamless experiences that their customers expect today,” noted Erica Volini, Executive Vice President, Worldwide Industries, Partners, and Go-to-Market, ServiceNow.
As broadband demand continues to surge, this partnership positions Tech Mahindra and ServiceNow at the forefront of driving digital inclusion and seamless connectivity. This next-generation broadband solution will serve as a game-changer, unlocking new opportunities and driving sustainable growth across the global broadband market, a press statement concluded.
