Partnership to elevate Customer Experience across several dozens of countries
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, recently announced an expanded partnership with Aramex, a global leader in logistics and transportation.
Aramex and Sprinklr are partnering to revolutionize digital customer experience for Aramex customers across more than 65 countries. This collaboration marks a significant step in Aramex’s commitment to delivering seamless, AI-driven customer interactions at scale, according to a press release.
Since 2022, Aramex has modernized its customer experience with Sprinklr Service by leveraging AI-driven automation and a WhatsApp integration to enhance efficiency, improve last-mile delivery and provide always-on customer support at scale.
In doing so, Aramex ensures delivering world class customer experience with AI-powered contact centre as a service (CCaaS) and 24/7 customer care.
Key partner
“As a key partner in this transformation, Sprinklr is helping us scale seamless, real-time interactions while boosting operational efficiency,” stated Francoise Russo, Chief Digital and Technology Officer, Aramex.
“We are excited to be part of Aramex’s transformative journey and look forward to continuing our success with our outstanding teams and building on the momentum we’ve gained in the region and the world,” commented Amjad Al Sabbah, Group Vice President for the Middle East and Africa, Sprinklr.
Since launching the partnership, Aramex has automated 99% of cases and saved over a million agent hours annually. This transformation reduces case resolution delays, boosts customer satisfaction, and optimizes operational costs, helping to ensure a more efficient and seamless customer support experience, the press communique concluded.
