Stands as a global benchmark for implementing the latest digital transformation technologies
Dubai Customs has been awarded the ‘Customs Authority of the Year 2025’ at the Middle East level, as part of the Middle East Transport and Logistics Awards (TLME).
Today, Dubai Customs stands as a global benchmark for implementing the latest digital transformation technologies, with nearly 99.7% of its customs transactions conducted through digital platforms.
This high level of digitalization has significantly accelerated procedures, reduced clearance times, and facilitated seamless and transparent trade flows—fully aligned with Dubai’s vision and its competitiveness as a strategic global trade hub.
Advanced security system
Additionally, the Department has developed an advanced security system capable of detecting and preventing smuggling attempts and customs fraud, thereby strengthening the protection of society and the national economy.
HE Dr. Abdulla Busenad, Director General of Dubai Customs highlighted that Dubai Customs is committed to ongoing improvement and development by providing all the necessary elements and capabilities to increase Dubai’s foreign trade volumes.
“This commitment ensures an exceptional experience for businesses and sectors, boosting returns on their commercial activities and attracting further foreign investments to this vital sector,” he stated.
“Dubai Customs has made significant strides in automating customs procedures and reducing the time required to complete transactions. We have developed services that are among the first of their kind worldwide,” remarked Eng. Adel Al Suwaidi, Director of Customs Valuation, Dubai Customs.
