The user-friendly online platform will focus on training Etihad Cargo’s stakeholders
Etihad Cargo has announced the launch of the air cargo industry’s first logistics training academy by an airline.
The Etihad Cargo Excellence Hub is established to ensure consistent operational, safety and compliance standards across Etihad Cargo’s global partner network. As regulatory complexity increases and networks expand, structured capability development is critical to maintaining reliability and customer trust, according to a press statement.
The platform provides mandatory and elective training for Etihad Cargo representatives and stakeholders worldwide. The curriculum includes Etihad Cargo operating standards, products and service framework, Safety and compliance modules aligned with international regulations, Industry-certified programmes delivered with accredited institutions and Targeted soft skills training to strengthen customer engagement.
Structured learning
By embedding structured learning across its ecosystem, Etihad Cargo strengthens risk management, improves operational consistency, and protects service quality at every touchpoint. The digital platform enables scalable, standardised knowledge deployment across regions, ensuring alignment regardless of geography.
“This initiative protects our brand, strengthens performance discipline and directly supports the customer experience we commit to deliver,” commented Stanislas Brun, Chief Cargo Officer, Etihad Airways.
Professional development
“The training academy will facilitate professional development and improve customer service and efficiency, benefiting Etihad Cargo’s partners and the wider industry,” emphasized Dr Nadia Al Bastaki, Chief People and Corporate Affairs Officer, Etihad Airways.
Etihad Cargo continues to prioritise safety, compliance, and disciplined execution across its operations, positioning the Excellence Hub as a foundational pillar of its global growth strategy, the press statement concluded.
