Embraer and Japan Airlines (JAL) have extended their long-standing partnership through a multi-year agreement under Embraer’s Pool Program, providing comprehensive maintenance, repair and spare-parts support for the airline’s fleet of 32 E170 and E190 aircraft.
The agreement will provide support for a wide range of repairable components for Japan Airlines’ E-Jets fleet, helping to enhance aircraft reliability. The solution also includes a significant inventory of components available close to the customer’s operations, ensuring rapid access to critical parts and minimizing operational disruptions.
Since 2008, the E-Jets have played an integral role in J-Air’s fleet, supporting regional connectivity across Japan. The extension of the Pool Program agreement underscores the shared commitment of both companies to maintaining the highest standards of operational excellence while supporting the continued growth of regional connectivity in the country. Japan Airlines’ E-Jets six-month service reliability average stands at 99.8%.
Commitment
“Through this contract renewal with Embraer, we reinforce our commitment to securing high-quality components and, above all, ensuring the absolute safety of our flight operations. Building on our trusted relationship with Embraer, we look forward to driving further operational excellence and delivering a highly reliable travel experience for our passengers,” affirmed Yuta Kawaguchi, Executive Officer, Vice President, JAL Engineering Co. Ltd, Material & Component Services.
“We are proud to further strengthen our long-standing relationship with Japan Airlines through this agreement,” asserted Carlos Naufel, President and CEO, Embraer Services & Support. “Through our Pool Program, we are committed to providing the reliability, responsiveness and operational support needed to maximise the E-Jets’ performance,” he continued.
Important market
Embraer has been in APAC for nearly five decades since the first aircraft operated in the region in 1978. More than fifteen airlines across seven countries in the Asia Pacific region currently operate the E-Jets, making APAC one of Embraer’s most important markets.
To support these customers, Embraer has built a comprehensive regional ecosystem that brings after-market support closer to airline operations. This includes Embraer personnel located near customer bases, a Regional Distribution Centre with more than US$ 120mn in inventory, E1 and E2 simulators, and authorised service centres across the region, ensuring fast, reliable support wherever E-Jets fly.
