Advanced online channels help reduce Dubai Customs’ customer services centres
Dubai Customs has raised the percentage of online services to 99.3%, completing 7.2mn transactions during H1-2020, growing 38.5% compared to 5.2mn transactions in the corresponding period last year. This has led to reducing time and effort on clients and reduced cost on businesses.
With this in mind, Dubai Customs, following its digital transformation policy, announced the closure down of some customer service centers, while boosting services at its open centers to meet the needs of all clients.
Clients can access Dubai Customs services through a number of channels made available by the government department including the website, smart applications and self-service machines.
“Our clients can access our services anytime from anywhere, and this has reduced footfall on traditional counters to less than 0.7% of the total, and led to more client happiness, and reduced operational cost,” remarked Mohammed Al Muaini, Legal Affairs Consultant, Dubai Customs.
