In a move to bolster customer service and satisfaction, MG Motor Middle East launched a regional Call Centre (600 55 1924) on 1st August.
This initiative aligns with MG’s mission to deliver high-quality service and customer satisfaction, demonstrating a commitment to understanding and addressing the unique needs of customers across the region.
The Call Centre will serve a wide range of markets across the Middle East and North Africa, including GCC countries (UAE, Saudi Arabia, Kuwait, Oman, Qatar, and Bahrain), the Levant (Iraq, Lebanon, Jordan and Palestine), and North Africa (Morocco and Algeria).
Customers contacting the Call Centre will benefit from comprehensive enquiry management, as the centre will coordinate with dealerships and other departments to manage the process from start to finish. The Call Centre follows strict data security protocols to protect customer information, providing peace of mind alongside.
Multi-channel support
“The centre will provide multi-channel support and gather valuable feedback from our customers and address regional needs more effectively. Our aim is to offer a more personalised experience and continuously enhance our service based on genuine customer insights,” stated Tom Lee, Managing Director, MG Motor Middle East.
The launch represents a significant advancement in MG Middle East’s commitment to delivering exceptional customer service. By providing tailored support and collecting valuable feedback, the Call Centre is poised to enhance the customer experience and drive continuous service enhancements across the region, a press communique concluded.
