Adoption of Genesys CX marks the first implementation of this technology in Iraq
Leading fintech consortium Qi of multi-sector companies, has announced a major transformation of its customer experience system through the integration of advanced Generative AI and Cloud technology from Genesys, a US-based, IPO-ready global leader in customer experience and call centre technologies.
M/s Customer Experience Ltd, the implementation partner of Genesys, is expanding the integration of the new software into Qi’s customer care system. With enhanced delivery service, Qi has moved on to next-level customer services as well as employee engagement.
Qi’s adoption of Genesys Cloud CX marks the first implementation of this technology within Iraq’s fintech sector. It will play a key transformative role in Iraq’s journey towards world-class customer service technologies for the country’s digital economy as envisioned by the founder of Qi, Bahaa Abdul Hadi.
Agreement
Earlier this month, an agreement between Qi and Customer Experience for Genesys Cloud CX was inked in Qi’s office located in Dubai Media City.
“The CX system seamlessly integrates the voice and digital channels. We are proud to say that it is setting a new benchmark in Iraq’s financial services industry,” stated Abdul Hadi.
“It is exciting working with Qi. We are implementation of the world’s most powerful cloud and AI technologies to address specific needs, providing personalized solutions and empowering Qi’s operations,” commented Yıldırım Duyargil, Founder & CEO, Customer Experience Limited.
“By orchestrating all digital and voice channels, we aim to improve service integrity and accessibility, offering our customers a cohesive and responsive service across multiple platforms,” remarked Ali Munaem, CEO, Qi.
