Move to help retailers and distributors protect sales and lower fulfillment costs
Blue Yonder, the AI company for supply chain, has launched its AI-native Order Management Solution as part of its Cognitive Solutions portfolio.
It unifies every stage of an order, from the first delivery promise through fulfillment, customer service and returns. This helps retailers and distributors capture more revenue, lower fulfillment costs and keep their commitments to customers, even when priorities change.
Commerce, planning and execution systems often don’t work together around the order in real time. As a result, customer promises break. Shoppers see products that aren’t readily available, orders get canceled and sales are lost.
Providing context
“Every order touches almost every part of the supply chain. Planning, inventory, fulfillment, transportation, service and returns all decide whether a promise gets kept.By bringing the right context and action to each operator, we reduce the lag between insight and execution and give them the context to act with speed and precision,” commented Gurdip Singh, Chief Product Officer, Blue Yonder.
Blue Yonder Order Management Solution serves as the intelligent coordination layer that connects on-hand and in-transit or on-order inventory with the life cycle of an item and a customer order across allocation, sourcing, promising, customer service and returns.
Blue Yonder’s Fulfillment and Customer Service Agents identify the orders and risks that require attention and present the relevant data in one view. They explain why an order is at risk and the trade-offs behind each option. Operators can then act within the permissions and guardrails set by the business. There’s no more searching across applications or trying to decipher what’s happening.
Shared inventory
With Blue Yonder’s Order Management Solution, businesses can now manage shared inventory while setting different rules for each account, channel, and contract, and intelligently rebalance supply across customer and channel priorities when conditions change. Building on these existing capabilities, Blue Yonder plans to continue investing in advanced B2B order management capabilities to help businesses confidently manage and fulfill complex orders.
Benefits
Convert more demand with confident promises. Real-time inventory intelligence helps businesses see product availability across stores, distribution centers, suppliers, shipments in transit and eligible returns.
Keep more orders and customer relationships on track. When supply, demand or capacity changes, Blue Yonder flags affected orders and recommends a response.
Resolving issues faster
Resolve issues faster with connected, transparent decisions. Shared context across the order lifecycle helps teams align on the best response and act before an issue affects more orders or customers.
Put returned inventory back to work. Smart Disposition applies business rules and profitability considerations to decide whether each returned item should be resold, repaired, returned to a vendor or routed elsewhere. Eligible items go back on sale sooner.
