Cutting-edge solutions help over 500 customer service agents provide business-critical functions
Al-Futtaim Technologies has implemented mission-critical mitigation strategies for its contact centre customers in collaboration with Genesys, a top provider in customer experience and contact centre solutions.
Al-Futtaim has enabled customer service agents to work remotely, ensuring they continue to provide important business functions during the global pandemic.
Al-Futtaim Technologies has put into place secure and seamless remote working solutions using Genesys Cloud and Genesys Premises solutions. Customers across vital sectors including government, healthcare, financial services and aviation in the UAE have taken advantage of Genesys Rapid Response offer and Al-Futtaim’s #BeAloneTogether program to enable remote working capabilities for contact centre agents.
As a result of its early intervention, over 500 contact centre customer service agents are remotely ensuring they continue to provide important business functions.
“As part of our regional #BeAloneTogether program and in line with the group’s efforts, we are committed to supporting communities and our partners in these challenging times. Our customers, staff and associates are at the forefront of our operations and we are dedicated to ensuring that their health and safety,” stated Murali S., Managing Director, Al-Futtaim Engineering & Technologies.
