The rail and related services operator celebrates its partnership with RTA
The 11th anniversary of the commencement of Dubai Metro marks a long standing partnership between the Roads and Transport Authority (RTA) and Serco Middle East, the leading operator and maintainer of the Dubai Metro since its launch in 2009.
Serco Middle East operates and maintains the Dubai Metro, and was first awarded the contract in 2009. Since then and over the last 11 years, Serco has delivered high quality outcomes for Dubai Metro that includes the launch of the Red Line Extension, a new 15km extension line linking communities in Discovery Gardens, Dubai Investment Park and the Expo 2020 site and spanning across seven stations.
The partnership demonstrates Serco’s capacity to produce real efficiencies and productivity benefits for their customers, the public and communities Serco serves by delivering 99.9% punctuality and train service availability, the company stated in a press note.
“At Serco Middle East we have underlined our commitment to the RTA by not only continuing to deliver operations and maintenance to the existing Dubai Metro Red and Green lines, but also to mirror the same level of world class service to the new Route 2020,” commented Wallace Weatherill, Dubai Metro and Tram Managing Director, Serco.
“Dubai Metro is the backbone of the Emirate’s transport infrastructure making it a key component of the emirate and a significant milestone in UAE’s vision for the future,” remarked Abdulmohsin Ibrahim Younes, CEO, Rail Agency, RTA.
