New platform enables Etihad Cargo to enhance its capacity and pricing management processes
Etihad Cargo has fully migrated to SPRINT, an IBS iCargo fully integrated technology platform offering the digital answer to its evolving cargo management needs.
Etihad Cargo joins a growing number of global carriers migrating their traditionally telephone and paper-based services online, through its new-look and revamped etihadcargo.com website, as well as digitalising processes across all critical business functions, offering Etihad Cargo’s customers a platform to seamlessly manage all air cargo needs.
“This represents a giant leap forward for our customer value proposition and allows us to embrace a whole new realm of digital services to further differentiate ourselves,” said Abdulla Mohamed Shadid, Managing Director Cargo and Logistics Services, Etihad Airways.
SPRINT, based on IBS’s iCargo technology platform, enables Etihad Cargo to enhance its capacity- and pricing management processes whilst offering real-time shipment monitoring and quality control, helping drive maximum efficiency.
“Our seamless system cutover within time and budget reiterates IBS’ capability and domain expertise to deliver outstanding value to the business requirements of some of the iconic names in the airline industry,” explained V K Mathews, Executive Chairman, IBS Group
Services that are now available at the customer’s fingertips span online bookings across all Etihad’s product portfolio, including general cargo as well as its signature TempCheck (pharmaceutical), SafeGuard (valuables), FreshForward (perishables), FlightValet (automotive) and FlyCulture (arts and music), among others.
