Technology helps to streamline processes
Dubai Customs is reaping the investment sown in advanced technologies following the directives of Ahmed Mahboob Musabih, Director General of Dubai Customs and as part of the government vision to turn into a smart government.
This has manifested in a number of smart services, applications and programs that serve clients and facilitate legitimate trade and global supply chain
Latest figures released by Customs Development Division, which is in charge of developing innovative systems and platforms, showed that 96% of customs transactions were approved and endorsed automatically thanks to smart workspace system which reduced clearance time to 4 minutes only.
Data also showed consistent and smooth remote working. Employees have used TEAMS Microsoft 615,000 times, completed 3.1 minutes of calling, and sent 440,000 messages. They have made 109,000 calls and shared screen for 719,000 minutes between 15 March and 5 May.
“Work went un-disrupted during this pandemic period, and better performance was recorded, which necessitates more investment into advanced technologies. We will rely more on the 4th industrial technologies and artificial intelligence for the longer run,” affirmed Musabih.
“We have a resilient and very advanced IT infrastructure which helped us work from home without any disruption. The crisis has prompted us not only protect our systems from any disruption, but also to make enhancements to ensure best services are delivered to our clients,” asserted Younis Othman, Director of Information Technology Department.
