Deal to deliver AI-powered contact centre solutions in the UAE
Bright Pattern, a global leader in omnichannel contact centre technology, and Voltron Middle East, a premier provider of communication solutions based in Dubai, recently announced the expansion of their strategic partnership to accelerate AI-driven customer experience in the UAE.
Through this collaboration, Voxtron’s flagship cloud contact centre platform, Voxvantage, is now powered by Bright Pattern’s advanced AI capabilities. The integration brings intelligent automation, real-time analytics, and smarter customer engagement tools to enterprises across the region.
“This partnership reflects Voxtron’s commitment to offering scalable, AI-enabled solutions that meet the rising expectations of today’s digital-first customers,” stated Padickapparambil Thomas, CEO, Voxtron Middle East.
Perfect fit
“Bright Pattern’s AI-powered omnichannel platform is the perfect fit for our vision of delivering top-tier customer experience solutions. With these capabilities embedded in Voxvantage, our enterprise customers can scale efficiently while providing truly personalized service,” he continued.
“Partnering with Voxtron gives us a strong presence in the UAE, supported by their deep market expertise. Together, we aim to empower enterprises with intelligent cloud-native solutions that transform customer engagement,” observed Michael McCloskey, CEO, Bright Pattern.
Digital transformation
Headquartered in Dubai, Voxtron Middle East has been at the forefront of digital transformation in enterprise communications for over a decade.
Bright Pattern is recognized for its simple yet powerful AI-native omnichannel platform, combining automatic call distribution (ACD), AI-driven analytics, workforce management (WFM), and fast deployment, a press communication concluded.
