Slack allows humans and AI agents to work together
At GITEX Global 2025, Salesforce, the global leader in AI-driven customer relationship management (CRM), announced it is set to launch Slack data residency in the United Arab Emirates (UAE), giving organizations in the country the ability to use the agentic operating system for work while retaining all data within the UAE’s borders.
The announcement is part of Salesforce’s continued investment in the Middle East, reinforcing the company’s commitment to the region and further aligning with the UAE’s vision to serve as a model for digital transformation, innovation, and excellence.
Innovate confidently
“By combining a modern, agentic work platform like Slack with full data residency in the UAE, we’re empowering both public and private sector organizations to innovate confidently,” said Mohammed Alkhotani, SVP and GM, Salesforce Middle East.
“This commitment to localization not only meets the country’s data sovereignty requirements, but also enables entities to leverage world-class tools for real-time communication, and efficiency, while driving the UAE’s digital ambitions forward,” he added
Slack allows humans and AI agents to work together, using natural language, and the news follows Salesforce’s recent announcement that it is giving partners and developers the tools to securely connect AI with rich customer-owned conversational data in Slack as part of the next evolution of the platform.
Road to the Agentic Enterprise
At GITEX Global in Dubai, Salesforce demonstrated how organizations can harness intelligent automation and digital labour to drive competitive advantage and transform their operations, becoming ‘Agentic Enterprises’.
The Trusted AI foundation delivers three core capabilities that make the Agentic Enterprise accurate, explainable, and secure:
Context and Accuracy—ensuring outputs are grounded in unified business data and knowledge.
Built-in Trust, Security, and Compliance—embedding visibility, control, and enabling compliance into every workflow.
Open and Unified—connecting agents, data, and semantics across ecosystems to avoid lock-in and help ensure consistency.
