New platform capabilities expose the full power of Salesforce
Salesforce has announced the launch of Salesforce Headless 360 in the Middle East, a new set of platform capabilities designed to make every function of Salesforce accessible to AI agents, developers, and enterprise systems without requiring interaction through a user interface.
The launch marks a fundamental shift in how the Salesforce platform is accessed and deployed.
Where enterprise software has historically required human navigation through consoles and dashboards, Headless 360 exposes the full depth of Salesforce capabilities as Application Programming Interfaces (APIs) and Model Context Protocol (MCP) tools, enabling AI agents to call on data, workflows, and business logic directly and in real time.
New MCP tools
For Middle East organisations at the forefront of AI adoption, Headless 360 delivers three core capabilities. More than 60 new MCP tools and 30 preconfigured coding skills give development teams, and their AI coding agents complete, live access to the entire Salesforce platform within the tools they already use, including Claude Code, Cursor, and Codex.
The Agentforce Experience Layer introduces a new UI service that separates what an agent does from how it appears, enabling rich interactive components to render natively across Slack, mobile, and any client that supports MCP applications.
“The Middle East is home to some of the most ambitious digital transformation programmes in the world, and organisations here are deploying it at scale. Headless 360 gives those organisations the platform foundation they need to move with confidence,” noted Mohammed AlKhothani, Area Vice President, Salesforce Middle East.
