Accolades for innovation and customer experience excellence
Ras Al Khaimah Economic Zone (RAKEZ) has secured three distinguished accolades at the 2026 Middle East & North Africa Stevie Awards, recognising its commitment to innovation, operational excellence, and delivering exceptional client experience.
The awards recognise the achievements of the RAKEZ Customer Experience team and its pioneering Smart Licensing model, which has transformed the post-licensing journey for businesses through a digital-first, transparent, and customer-centric approach.
The initiative received both the Award for Excellence in Innovation in Business Product & Service Industries and the Award for Innovative Management in Government. In addition, Fatemah Fakhraldeen, Licensing Operations Manager, RAKEZ, was recognised as Most Innovative Operations Leader of the Year for her role in advancing the initiative and helping simplify post-licence services through digital innovation and process enhancement.
A new initiative introduced by RAKEZ entails a comprehensive digital framework that streamlines processes, improves visibility, and enhances service delivery across key licensing and immigration-related transactions.
The Middle East & North Africa Stevie Awards is one of the region’s leading business awards programmes, recognising innovation in all its forms with a strong focus on customer experience, organisational excellence, and business performance. The 2026 edition attracted more than 1,400 entries from organisations and individuals across 18 countries in the MENA region.
