‘ideclare’ app proves popular with users
Dubai Customs hit a new record on Smart Dubai Office’s Happiness Metre scoring 97.49%. This is the highest percentage reached by a government department since the launch of the happiness metre, and is above the 95% bar, which is the targeted percentage for client happiness in Dubai by the year 2020, according to a press note.
Dubai Customs topped the medium government entities with 1.75 million votes -21.87% of total number of votes for the Happiness Metre 2018. Dubai Customs received 1.5 million votes from clients for the quality of online smart services, and this takes 98.23% of the total number of votes given under this category of Happiness Metre 2018.
In 2018, Dubai Customs launched ‘ideclare’ application which enables passengers into Dubai declare their belongings if needed in only 5 minutes, rather than 45 minutes, which was the average time needed to do the process.
‘ideclare’ is a smart mobile app to securely submit declaration on the go. The app bypasses the current traditional paper forms, providing a quick and secure way to transfer information to the passengers on customs rules and regulations and will help passengers to cut down on waiting time in line.
“Dubai Customs provides 19 bundles of customs services to its clients through a sophisticated smart system in 16 customs centres. Number of customs transactions done by Dubai Customs in 2018 rose to 9.6 million, and number of companies registered at Dubai Customs rose to 223,000 companies,” commented Ahmed Mahboob Musabih, Director, Dubai Customs.
“Dubai Customs has developed strategies and plans to further improve services provided to clients which will help them towards more efficient and streamlined business,” concluded Edris Behzad, Client Management Director, Dubai Customs.
