Emirates Central Cooling Systems Corporation (Empower), the world’s largest district cooling services provider, has announced the opening of its newest Customer Happiness Centre at its headquarters in Al Jadaf, Dubai.
The opening of the new centre aligns with Empower’s strategy to strengthen its presence in prominent locations, facilitating customer accessibility and keeping pace with Dubai’s rapid urban growth.
Inauguration
HE Ahmad Bin Shafar, CEO, Empower, inaugurated the new Customer Happiness Centre, in the presence of senior officials from Empower. The centre allows the customers to receive immediate support from specialised teams, helping to accelerate procedures and ensure the continuity of high-quality service delivery, particularly in cases that may be difficult to handle through digital platforms.
“The centre has been designed as an integrated hub that offers an elevated service experience, driven by operational efficiency, accessibility, and swift transaction processing,” affirmed HE Ahmad Bin Shafar.
“The opening of the Customer Happiness Centre is part of our strategic commitment to support the rapid growth of Dubai’s district cooling sector and to enhance our readiness to meet the rising demand for our services,” he added.
