Launches FedEx Surround monitoring and intervention
Federal Express Corporation (FedEx) has launched FedEx Surround Monitoring and Intervention (MI) Suite in Saudi Arabia, a multi-tiered portfolio designed to give businesses greater control over critical shipments.
By combining near real-time visibility, AI-powered predictive analytics, and advanced handling capabilities, FedEx Surround MI Suite helps identify potential risks earlier – including those arising from evolving regional and global conditions – and enables faster, more informed decision-making while shipments are in transit.
The FedEx Surround MI Suite integrates seamlessly with the company’s transportation network, supporting continuity of operations even as supply chain conditions shift – while strengthening its portfolio of shipping and tracking solutions.
Three subscription tiers
With three subscription tiers—Select (for visibility and predictability), Preferred (for Intervention and Prioritization), and Premium (top tier, dedicated support)—the solution supports all shipment sizes, from packages to palletized heavyweight freight.
“As supply chains become more complex and interconnected, the ability to anticipate and respond to challenges is a clear competitive advantage – particularly in times of heightened uncertainty,” stated Nitin Tatiwala, Vice President Marketing, Customer Experience, and Air Network for FedEx Middle East, Indian Subcontinent and Africa.
FedEx Surround MI Suite is designed for industries, such as healthcare, high-tech, aerospace, industrial, and automotive, where oversight of sensitive and time-critical shipments is essential. It offers customers three key benefits:
Flexibility and control: A centralized dashboard provides near real-time global visibility and predictive insights, supported by AI and SenseAware ID device to track and provide near real time visibility of customer shipments.
Greater operational value: Special handling code enables prioritized boarding and handling, cold chain support, and in-network intervention.
Peace of Mind for mission-critical shipments: 24/7 expert support provides proactive monitoring and intervention with dedicated teams at hubs, ramps, and stations, including customized reporting for customers.
