Aim to solve the biggest blockers to scaling AI agents—Visibility and Control
Salesforce has announced Agentforce 3: a major upgrade to its digital labor platform that gives companies the visibility and control to scale AI agents without compromise.
As enterprise adoption accelerates, the real blocker has become clear: teams can’t see what agents are doing — or evolve them fast enough. Agentforce 3 changes that.
Built on learnings from thousands of Agentforce deployments since its initial launch in October 2024, Agentforce has helped customers deliver undeniable value. Agentforce 3 equips leaders to monitor, improve, and scale their AI workforce with confidence.
MCP
With a new Command Center for complete observability, built-in support for Model Context Protocol (MCP) for plug-and-play interoperability, and over 100 new prebuilt industry actions to speed time to value, Agentforce 3 helps companies scale what works, fix what doesn’t, and unlock the full potential of agentic AI — with clarity, control, and speed.
AI agent adoption is surging. According to a soon to be released Slack Workflow Index, AI agent usage is up 233% in six months, and over that same period, 8,000 customers have signed up to deploy Agentforce.
However, until now, agent platforms have lacked the tooling, governance, and observability needed to scale enterprise wide. Agentforce 3 closes this gap — delivering the complete visibility, secure tool integration, and enterprise-grade controls organizations need to make agent velocity their competitive advantage.
Digital labor platform
“With Agentforce, we’ve unified agents, data, apps, and metadata to create a digital labor platform, helping thousands of companies realize the promise of agentic AI today,” stated Adam Evans, EVP & GM, Salesforce AI. “Agentforce 3 will redefine how humans and AI agents work together — driving breakthrough levels of productivity, efficiency, and business transformation,” he added.
AI agents take on routine tasks and begin collaborating more closely with human teammates, teams need a new observability layer built for the era of digital labor. Agentforce Command Center is that layer: a complete observability solution that gives leaders a unified pane of glass to monitor agent health, measure performance, and optimize outcomes. Built into Agentforce Studio, it completes the agent lifecycle with powerful tools to understand and refine agents at scale.
