To partnership with the World Bank Group in this endeavour
Sanadak, the Ombudsman Unit for the United Arab Emirates, has reaffirmed the importance of its partnership with the World Bank Group, focused on enhancing its services and strengthening its operational efficiency in line with international best practices.
This comes within the framework of the agreement between the Central Bank of the United Arab Emirates and the World Bank Group, which was announced on 12 June 2026.
Under the agreement, the World Bank Group will provide Sanadak with a range of tailored services. These include a comprehensive review of existing operations to assess and evaluate the banking and insurance dispute resolution framework.
Advanced training programs
The agreement also provides for the delivery of foundational and advanced training programs for employees of Sanadak, aimed at further strengthening their capabilities in handling disputes, and strengthening consumer confidence.
“Our efforts underscore our ongoing commitment to delivering fair, transparent, and effective dispute resolution mechanisms, while strengthening the protection of financial consumer rights,” observed Faiza Alawadhi, CEO and Managing Director, Sanadak.
“We look forward to partnering with Sanadak to strengthen financial consumer protection. Through targeted capacity building and more efficient dispute resolution between consumers and financial institutions, we hope to build a fair and trusted financial system,” noted Ousmane Dione, Vice President for the Middle East and North Africa, Afghanistan and Pakistan, the World Bank Group.
