Company recognized in the HFS Research Horizons report
Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions, announced that its Business Process Services arm – Tech Mahindra BPS – has been recognized as a market leader in the HFS Research Horizons report ‘Customer Experience Service Providers, 2024’ for its digital first approach.
Tech Mahindra BPS is a global leader in providing next-generation digital customer experience through its wide array of service offerings including customer experience redesign, consulting, process re-engineering, and other managed services. The recognition showcases Tech Mahindra BPS’ exceptional proficiency in delivering customer experiences and contributing to enterprise business transformation, according to a press communique.
Exceptional performance
“Our ‘people, process, and technology’ approach affirms our market leadership and propels our customers’ ventures forward, particularly in the Business Process Outsourcing (BPO) sector. The recognition in the ‘HFS Horizons: Customer Experience Service Providers, 2024’ report further solidifies Tech Mahindra’s exceptional performance in the domain,” stated Birendra Sen, Business Head, Business Process Services, Tech Mahindra.
“Leveraging its partner ecosystem and its own Makers Lab, Tech Mahindra has developed CX technology using emerging tech, including GenAI. Customers of Tech Mahindra are impressed with the firm’s flexibility and speed of execution,” commented Melissa O’Brien, Executive Research Leader, HFS Research.
In collaboration with premier technology partners, Tech Mahindra BPS has harnessed advanced technologies like GenAI, smart analytics, and automation to pioneer a cutting-edge technology suite. This includes chatbots, voice bots, webchat, omnichannel platforms, customer relationship management, and work-from-home solutions, marking a significant milestone in the industry, the press note concluded.
