This deployment will drastically reduce wait times
This deployment will drastically reduce wait times and streamline claim registration by providing rapid, data-driven responses to customers at their most critical moment of need.
Historically reliant on its call centre, Sukoon initiated its digital claims journey in 2024 by launching a mobile app featuring built-in OCR technology and claim submission. Today, the company handles tens of thousands of motor claims annually and receives thousands of emails per month.
Immense volume
To manage this immense volume, the Agentic AI FNOL eliminates the manual time taken by customer service agents to individually open and review emails and documents. If the submitted documents are in order, the AI automatically registers the claim in real time.
However, if a document is illegible or missing, the Agentic AI steps in to draft a response email for the agent. Even during follow-up communications and in case of missing or unclear documentation, the AI will proactively draft the subsequent response email, keeping it ready for the call centre agent’s final review.
“By streamlining the FNOL process and utilising sophisticated document recognition, we are not just saving time; we are delivering on our promise to provide exceptional, frictionless service when our customers need us the most,” commented Hammad Khan, Interim CEO and CFO, Sukoon Insurance.
