New initiatives increases efficiencies and revenues
Dubai Customs held its monthly 3rd client recognition ceremony of 2019 to honour best performing clients and businesses in various categories.
Abdullah Mohammed Al Khaja, Executive Director, Customer Management Division, Dubai Customs, thanked all its corporate clients including traders and local and global firms for their innovative ideas and suggestions that contributed to a better customs performance and more streamlined product and service offering.
“In 2018 Dubai Customs topped the list of government departments on the client happiness meter scoring 98 out of a possible 100,” remarked Al Khaja.
“This helps us grow and take on great projects and initiatives such as the Authorized Economic Operator (AEO), which, under the aegis of the Federal Customs Authorities, provides member companies with a number of benefits and privileges,” added Al Khaja.
There are 55 member companies in the programme. A mutual recognition agreement was recently signed with South Korea, and now Dubai Customs is working on signing a similar one with China.
Dubai has made a 7% growth in the value of its trade in Q1-2019 to AED 339bn, an increase of AED 23bn compared to Q1-2018.
Dubai Customs has recently launched the ‘Virtual Stock Guarantee’ facility for licensed companies and customs warehouses in Dubai Free Zones. The new facility was developed by Dubai Customs to support re-export activity from free zones to global markets. This initiative is the first of its kind in the world.
Dubai Customs has recently launched a new disruptive berthing service for the vessels using the Dubai Creek (Khor Dubai). The new ‘Smart Vessel Berthing System’ will help vessels load and unload their goods with the help of an advanced AI based service.
